Privacy Policy
Our Methodology
At Commercial Loan Underwriters we respect the privacy of our customers and are committed to protecting your privacy while visiting our website. Please take a moment to read over our Privacy Policy so that you can better understand what type of information we collect and how we use this information to process requests. In order to serve our customers, it is a must that we make use of modern technology and customer information.
Your Expectation of Privacy
Commercial Loan Underwriters knows that you count on us to provide preventive measures to protect customer information. We have implemented Policies and Procedures to prevent improper usage of confidential customer information.
Information that Commercial Loan Underwriters retains and collects is used for the purpose of administering financial services and to provide the customer with additional products or services. Employee access to customer information is limited
to authorized Commercial Loan Underwriters employees whom know the sensitivity of customer information. Employees are educated on the importance of confidentiality and customer privacy. Failure to do so will result in disciplinary action or termination in appropriate cases.
Collection of Personally Identifiable Information
Personally identifiable information includes, but is not limited to, first and last name, physical address, postal code, email address, business and home phone numbers, social security number, date of birth, income and other financial information that may identify you as a specific individual.
We safeguard the information you provide to us. Below are ways in which we use and protect information received on our Website:
Applications: When you apply online
for products and services, you provide personal information that is necessary for us to process your application. The transmission of this information from you to us or from us to you is secured via SSL Technology (Secure Socket Layer). This technology encrypts (or scrambles) your personal information during transmission so it's virtually impossible for anyone other than Commercial Loan Underwriters to read it.
Email: We retain the content of your email, your email address, and our response
so that we can efficiently reply to your concerns, process your loan application and in order to comply with federal and provincial record retention requirements. If we think a particular Commercial Loan Underwriters product or service, or a product or service offered by one of our affiliates, might appeal to you, we may occasionally contact you at your email address to inform you of its availability. If you prefer not to receive promotional emails, please contact us either by email or at the toll free telephone
number listed under the Contact Us link.
Collection of General Information
Some areas of our website require information, such as your email address, to access the status of your application or to perform certain tasks. In these circumstances, we collect your information for the purpose of being able to interact or reply to you. If you are merely browsing our website anonymously then personal information, such as your email address, is not collected.
When and How Your Information is Shared
Upon submitting a loan application, the information you provided is emailed and processed by Commercial Loan Underwriters employees. Commercial Loan Underwriters employees may also disclose portions of your information to our authorized agents to obtain the following services on your behalf:
Loan underwriting
Credit report
Title search
Mortgage insurance
Appraisal
Settlement
As part of the processing and underwriting of your loan file, we may be required to contact certain third parties, such as employers or financial institutions, to verify the information you provided in your application. We will not divulge this information to external parties unless we have informed you, been authorized by you, or are required to do so by law.
Keeping Information Accurate
If you ever notice that your information is not complete, accurate or current, please contact us via the Contact link. We will correct the information as quickly as possible. If we report any inaccurate information about your account(s) to a consumer reporting agency, please notify us in writing of the inaccuracy. Your written notice describing the specific inaccuracy(ies) should be sent to: Commercial Loan Underwriters, 133 N Altadena Drive Suite 304, Pasadena, CA 91107.
Continual Updates
In an effort to enhance our site and the products and services that are offered to you, we may amend this policy, and any of the procedures described herein, at any time without prior notice.
